Clients can reach us via email, fax or phone. Our sales team promptly responds and records detailed requirements, including drawings, materials, quantities, and delivery schedules.

Requirements are jointly reviewed by the Engineering and Sales departments to verify manufacturability and provide professional suggestions. After internal evaluation, a formal quotation and lead time commitment are issued for client approval.

Once the order is confirmed, the Operations department handles production scheduling, material preparation, and process planning. The first article is inspected by Quality Assurance before moving into full-scale production.

Throughout production, a multi-level inspection system is enforced, including in process checks, scheduled audits, and statistical data recording. QA uses advanced tools such as optical projectors, and thread ring gauge to ensure compliance with international standards and customer specifications.

Final Verification & Delivery

All finished products undergo final inspection for dimensions, appearance, and functionally. Inspection reports are provided upon request, and only fully compliant products proceed to packaging and on-time shipment.

Issue Resolution & Continuous Improvement

When a customer issue is reported, the sales team immediately logs a case and forwards it to Engineering and QA. A root cause analysis is initiated within 24hours, with temporary actions and permanent corrective solutions defined. The resolution is formally reported to the client, and all findings are incorporated into the company’s Corrective and Preventive Actions to prevent recurrence.

Through this standardized service process and closed-loop improvement mechanism, we ensure not only product and delivery quality but also long-term trust and competitiveness in global markets.